정보시스템 성과 관리를 위한 6시그마 활용 방안에 관한 연구

A Study on an appling plan of Six Sigma for IS(Information Systems) Performance Management

Information systems introduction and application are increasing suddenly from the enterprises while approaching the information age. It requires to manage the IS performance and understand quality of information systems for obtaining the competitive power of the enterprise through IS. Six Sigma is widely recognized today as a process improvement methodology that can cut costs and eliminate defects in information industry as well as manufacturing processes. This study provides a framework for managing performance of information systems which are used to obtain competitive advantage.