한국품질경영학회:학술대회논문집 (Proceedings of the Korean Society for Quality Management Conference)
- 한국품질경영학회 2004년도 품질경영모델을 통한 가치 창출
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- Pages.583-587
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- 2004
Kano분석에 있어서 고객만족계수의 활용
Application of CS coefficient to Kano Analysis
- Lim Sung-Uk (School of Systems Management Engineering, Sungkyunkwan University) ;
- Park Young-Teak (School of Systems Management Engineering, Sungkyunkwan University)
- 발행 : 2004.04.01