한국품질경영학회:학술대회논문집 (Proceedings of the Korean Society for Quality Management Conference)
- 한국품질경영학회 2004년도 품질경영모델을 통한 가치 창출
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- Pages.31-37
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- 2004
번호이동성제도의 도입에 따른 이동통신업자의 대응전략과 고객서비스만족에 관한 연구
A Study on Counter strategy of mobile communication enterprise and Customer satisfaction for Introduction Plan of Number Portability
- Jung Kyung-Hee (Dept. of Industrial Engineering, Kyung Hee University) ;
- Cho Jai-Rip (Dept. of Industrial Engineering, Kyung Hee University)
- 발행 : 2004.04.01
초록
This study analyzes strategy and main contents between each business market by mobile phone Number Portability. And, grasps what each mobile company customer satisfaction factors is effected on mobile phone Number Portability and estimates relative importance about the factors and understand counter strategies by these factors. Therefore, purpose of this study investigate weather the mobile phone Number Portability can specific function to promote competition in mobile Number Portability and present proper policy introduction direction examining factors to succeed
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