A study on the user requirement for intelligent railway information service

지능형 철도정보서비스를 위한 고객요구사항에 대한 연구

The purpose of this thesis is to know and understand the user requirements to provide with intelligent railway information service in response to the Ubiquitous environment. The railroad specially has a disadvantage of door-to-door service, however by using the information and communication techniques, we can provide the passengers who are using the intermodal transportation means with the realtime information, therefore we can overcome the above disadvantage. To deduce the passenger's needs for providing the future-type railway information service, we introduce the results of the questionnaire. In chapter 2, we studies on the concepts of intelligent railway information service, and in chapter 3, we investigate the cases of Japan and China, and in chapter 4, we study the passager's satisfaction by the questionnaire concerning the railway information service and suggest the needs for information offering.