A Study on Service Evalution System for Improving Rail Service: An Analysis of European Railway Systems

철도서비스 향상을 위한 서비스평가체계 구축방안: 유렵의 사례분석을 중심으로

At present, European railways in U.K., Sweden, and Belgium have taken serious efforts to improve railway services by implementing a service evaluation system. Not only do they measure the service-related performance of a railway system, but also operate an incentive system according to the results of service-related performance. This performance evaluation system can be also used to provide basic data for other policies such as fares, subsidies and track user charges etc. After the restructuring process of Korean national railways, therefore, although it is expected to face many difficulties in the future, it is desirable to implement a performance evaluation system for securing the long-term growth of Korean railway industry.