A Study on the effect of a Safety upon Customer Satisfaction for the Metropolitan Subway

안전이 도시철도분야의 고객만족도에 미치는 영향에 관한 연구

As passengers feel uneasy about the subway since the fire accident on subway trains in Taegu, this research is intended to appraise the influence of safety upon the customer-satisfaction for the Metropolitan subway. Using the framework of the Korea Gallup survey, a new survey which includes questions regarding safety was conducted and the results are analyzed to show the differences between before and after the accident.