한국유통학회:학술대회논문집 (Proceedings of the Korean DIstribution Association Conference)
- 한국유통학회 2000년도 추계학술대회 발표논문집
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- Pages.187-205
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- 2000
서비스산업의 6시그마 도입 적합성 연구 - 백화점 업종을 중심으로 -
The Research of Suitability for Introduction of 6 Sigma to the Service Industry - Based on Department store Industry -
초록
6 Sigma movement is the quality innovation activity which Motorola, a nineteen eighties' top-ranking American company of electronics and communication, has started to survive the Japanese companies' frightening gami-gaze. In early days, it's just applicated for reducing customers' complain by eliminations inferior goods centering round producing activity and filling up the competitive market's demand for price and delivery deadline. Nowaday, 6 Sigma application has created a boom extending to a company's most activity fields without any exact scrutiny of 6 Sigma. Although 6 Sigma movement starts from the question of what customers want not by cutting off the inferiority rate but by cutting out causes of producing inferior goods, the service industry has a special character that makes it difficult to compute the level of Sigma. Thus this research examines suitability for introduction of 6 Sigma to the Service Industry.
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