Proceedings of the Korean Society for Quality Management Conference (한국품질경영학회:학술대회논문집)
- 1998.11a
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- Pages.301-308
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- 1998
Extending the Eight Dimensions of Quality
- Kang Jun-Mo (Department of Industrial Engineering, Anyang Technical College) ;
- Park Young-Taek (Department of Industrial Engineering, Sungkyunkwan University)
- Published : 1998.11.01
Abstract
Eight dimensions of quality suggested by Garvin are well-known. It can serve as a framework for strategic analysis to obtain leverage of quality in a competitive market. However, some practically important dimensions such as usability, cost, etc. are not included in the Garvin's. Based on a survey of newly introduced products, we suggest another framework for dimensions of quality: function, time, limitation, usability, problem prevention, economy, maintainability, nativeness, These dimensions are explained with examles.
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